Happy pt.4

This is a unique original painting by Sam Grudge. There is only one in the world. The exact medium, dimensions, framing, year, visual styles, and dominant colors are listed in the specifications above when the product data is available.

In Belgium and Luxemburg, all original artwork is hand-delivered by me or someone I trust within 2-3 days from purchase.

I use Fedex to ship your original artwork across Europe and North America. The package is insured and declared to customs for its full retail value to avoid any surprises.

For North America I use Fedex International Economy. Fedex delivers in 5 - 7 days, unless there is a customs hold. Fedex is also the customs broker for the shipment to simplify tracking and information.

In Europe, I use Fedex Regional Economy. Your package arrives in just about 5 days.

For these particular high value products, I always require a signature upon delivery.

TAKE PICTURES of the package as you sign for it. Refuse it if it is obviously damaged. Those pictures are essential to make an insurance claim for damage during transport. I cannot help you without proper documentation. I cannot make this more clear.

If you have any question about shipping, please drop me a note using our contact form.

Each original artwork comes with a certificate of authenticity containing verifiable information to authenticate your product. It contains a serial number, fingerprints and hand-written information that must match between the certificate and the artwork.

I keep a copy of every certificate to validate one of my artworks at any time and you can request my validation should you one day believe to have found a forgery.

I build colorful wooden crates for original artwork. As much as it is special to you, it is very special to me. They are all handmade by me with thick sides and reinforcements for corners and large surfaces.

I wanted to build a crate that you would want to keep and one that will serve you well should you want to move or resell your product later on.

It takes about 2 days to make given the use of glues and paint. Make sure to account for that time for when you expect your delivery.

This is a unique original product. There is only one in the world. It cannot be replaced or exchanged.

That said, my intent is for you to be fully happy with your purchase and I will do everything I can to make that happen. You can return any original artwork following the process below:

1. Because of its high and unique value and because it can lose value when opened for various reasons, it can only be returned if it is still in its original transparent wrapping. The crate can be opened, but it will have to be resealed with the original screws.
2. You have 3 days from the time of delivery to notify us of your intent to return the product.
3. You then have 5 days to drop the item with Fedex using the same service, insuring the shipment to the same full retail amount that it was shipped to you with. Require a signature.
4. The crate must be water-resistantly wrapped as it was when shipped to you, or any similar process. It is your responsibility to make sure the product is undamaged when it arrives back in the studio.
5. I will personally verify the shipment and the product upon arrival and take pictures. I will then inspect it and send you a refund within 3 days.

To accept and process your return, you need to follow each one of these instructions. For any question or to start a return, use the contact form and make sure to send me your order details.